1. Log in to Your Account

First, log in to your account using your registered credentials.

2. Go to “My Account”

After logging in, click on the “My Account” option located at the bottom-right corner of the page.

3. Navigate to Purchase History

Inside the Dashboard, click on “Purchase History” to view your previous orders.

4. Find Your Order

Locate the order for which you want to request a refund or return, then click on the related Order Number.

5. Select the Product

Scroll down to the Order Details section where you can see the product associated with your order.

6. Click on the “+” Icon

Click on the “+” icon located above the order number next to the product name.

7. Fill in the Refund / Return Request Form

A request form will appear. Select your preferred refund method and provide the reason for your refund or return request with proper details.

Available Refund Methods:

• Wallet Refund – Refund amount will be credited to your wallet.
• Offline Payment Refund – You can select Offline Payment and receive your refund through:
  • Bank Account Transfer
  • UPI Payment

Make sure all bank account or UPI details are entered correctly to avoid delays.

8. Submit Your Request

After completing the form, submit your refund/return request.

Note: Refund or return requests are valid only within 7 days from the order delivery date.

What Happens Next?

Team Review

Our support team will review your request and verify the reason provided for the refund or return.

Order Pickup

If approved, the product pickup will be arranged within 2–3 business days after approval.

Refund Processing

Once the product is successfully picked up and verified:

• Wallet Refunds will be credited to your wallet within 2–3 business days.
• Offline Payment Refunds (Bank Transfer / UPI) will be processed within 3–7 business days.

Important Notes

• Products must be returned in unused condition with original packaging.
• Refund approval depends on successful quality verification.
• Incorrect bank or UPI details may delay the refund process.
• Certain products may not be eligible for return due to hygiene or policy restrictions.