Steps to refund & return under policy
Steps to refund & return under policy
Steps to Request a Refund:
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Log in to your Account:
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First, log in to your account using your credentials.
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Go to ‘My Account’:
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After logging in, click on the 'My Account' option located at the bottom-right corner of the page.
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Navigate to Purchase History:
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In the Dashboard, click on the 'Purchase History' option.
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Find Your Order:
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You will see a list of your previous orders. Locate and click on the Order Number related to the purchase you wish to refund.
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Select the Product:
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Scroll down to find the Order Details section. Here, you’ll see the product name associated with the order.
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Click on the "+" Icon:
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Click on the "+" icon located above the order number, next to the product name.
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Fill in the Refund Request Details:
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A form will appear where you will need to provide the reason for your refund request. Make sure to fill in the details with a clear and valid reason for the return.
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Submit Your Request:
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After filling out the form, submit your refund request. Please note that your refund request will be valid for 7 days from the order date.
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Email Your Request to Support:
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After submitting your request, send an email to support@villagerstrend.com. Attach an image of the received item and submit your request via email as well. This step is compulsory for processing the refund.
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Team Review:
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Our team will review your request, evaluate the reason for the refund, and confirm the validity of your claim.
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Order Pickup:
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Once approved, your order will be picked up within 2-3 days after submission.
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Refund to Wallet:
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After your order is picked up, you can expect the refund to be processed and credited to your wallet within 2-3 days.
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