Steps to  refund & return under policy

Steps to Request a Refund:

1. Log in to your Account:

   • First, log in to your account using your credentials.

2. Go to ‘My Account’:

   • After logging in, click on the 'My Account' option located at the bottom-right corner of the page.

3. Navigate to Purchase History:

   • In the Dashboard, click on the 'Purchase History' option.

4. Find Your Order:

   • You will see a list of your previous orders. Locate and click on the Order Number related to the purchase you wish to refund.

5. Select the Product:

   • Scroll down to find the Order Details section. Here, you’ll see the product name associated with the order.

6. Click on the "+" Icon:

   • Click on the "+" icon located above the order number, next to the product name.

7. Fill in the Refund Request Details:

   • A form will appear where you will need to provide the reason for your refund request. Make sure to fill in the details with a clear and valid reason for the return.

8. Submit Your Request:

   • After filling out the form, submit your refund request. Please note that your refund request will be valid for 7 days from the order date.

9. Email Your Request to Support:

   • After submitting your request, send an email to support@villagerstrend.com. Attach an image of the received item and submit your request via email as well. This step is compulsory for processing the refund.

10. Team Review:

    • Our team will review your request, evaluate the reason for the refund, and confirm the validity of your claim.

11. Order Pickup:

    • Once approved, your order will be picked up within 2-3 days after submission.

12. Refund to Wallet:

    • After your order is picked up, you can expect the refund to be processed and credited to your wallet within 2-3 days.