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Villagers Trend - Return & Replacement Policy

At Villagers Trend, we strive to ensure a smooth and satisfying shopping experience for all our customers.

If you are not fully satisfied with your purchase, we offer a hassle-free return and replacement process under certain conditions.

1. Eligibility for Returns

A product is eligible for return or replacement if it meets any of the following conditions:

You received a damaged, defective, or wrong product.
The product is missing accessories or parts as mentioned in the description.
You received a product different in color, size, or design from what was ordered.

Note: Items must be returned in unused condition, with original packaging, labels, and tags intact.

2. Return Request Timeline

Apparel & Accessories: Within 7 days of delivery.
Jewellery & Custom Orders: Not eligible for return unless damaged or wrong product received.
Made-to-Order or Customized Products: Non-returnable except in case of wrong or damaged delivery.

3. Return Process

Login to your Villagers Trend account.
Go to My Orders → Select the product → Click on Request Return/Replace.
Upload a proper unboxing video showing the product’s condition at the time of opening.
Once your request is approved, our pickup partner will collect the item from your address.

Unboxing video is mandatory to verify product condition and avoid misuse.

4. Refund Process

After product inspection at our warehouse, a refund or replacement will be initiated.
Refunds are processed to your original payment method or wallet balance within 5–7 business days of approval.
If the pickup fails due to customer unavailability, return requests may be cancelled automatically.

5. Non-Returnable Items

Custom-stitched or altered products
Accessories, undergarments, and hygiene products
Items marked as “Final Sale” or “Non-returnable” on the product page

6. Return Shipping Charges

If the return reason is seller fault (wrong/damaged item), shipping charges are fully borne by Villagers Trend.
If the return is due to customer reasons (change of mind, wrong size selection),
shipping & return charges will be deducted from the refund amount.

7. RTO (Return to Origin) Policy

If a customer refuses to accept delivery or is unavailable, the shipment will be returned to the seller (RTO).

RTO charges will be deducted from the seller’s wallet.
The same product can be re-shipped upon payment of re-shipping charges.

8. Contact Support

For any return or refund-related queries, please contact our support team:
Email: support@villagerstrend.com
Website: villagerstrend.com
Support Hours: 10:00 AM – 6:00 PM (Mon–Sat)

9. Policy Updates

Villagers Trend reserves the right to update or modify this Return & Replacement Policy at any time without prior notice.

Please review this page periodically for the latest information.

VILLAGERS TREND || AN ONLINE SHOPPING PLATFORM WITH GREAT DEALS

Villagers Trend India is a leading online shopping site based in India that brings you great deals, We offer unbeatable deals featuring an endless range of products priced at affordable rates. What is even better? We enhance your experience with the eCommerce Guarantee, which means your payment is held in our system and only released to the seller after you have received your purchase in good condition! All because we value you as our customer. What are you waiting for? Come aboard and start browsing!

Villagers Trend -- QUALITY PRODUCTS, LOW PRICES
Villagers Trend strives to provide you with a great online shopping experience and we know a great experience often includes affordable prices. That is why you should check out Villagers Trend India site/app’s daily online Shocking Sale, where we offer you different products at a discounted price, ensuring you get a bang for your buck. We even offer free shipping, Flat rate shipping, carrier-wise shipping on products! For brand-loyal customers, head over to Villagers Trend Mall for authentic products at superb prices.

Want to look your best without burning a hole in your wallet? Check out Style by Villagers Trend for our top picks in fashion. Want to get the best prices for day-to-day items? Browse through our Lowest Price Guaranteed page. If you find the same Lowest Price Guaranteed item being sold at a lower price by a competitor, we will reward you with 120% of the price difference in Villagers Trend Coins! You can also find official online stores for some of India biggest brands here, such as Nestle, Unilever, My din, Tefal, Calvin Klein, and more right here on our platform.

Store FOR VARIETY WITH Villagers Trend || AN ONLINE SHOPPING PLATFORM
Everyone loves online shopping for convenience and the low prices are a bonus! Villagers Trend strives to help you get a bang for your buck with multiple sales and promotions happening at any one time. Make sure your wallet is ready for our big sales campaigns, such as 7.7 Orange Madness, 9.9 Super Shopping Day, 10.10 Brands Festival, 11.11 Big Sale, and 12.12 Birthday Sale. We also have massive sales and offer great savings to you during major festivals like Chinese New Year and Raya! At the same time, check in often because we also have smaller sale periods that are category-specific, such as our Baby Fair and Black Friday sales.

Let’s not forget about the frequently occurring Super Brand Day! These days, specific brands offer amazing deals for their top-selling items, so be sure to watch if your favorite brand is featured. Of course, there are always different kinds of smaller promotions happening every day, so you really will benefit if you constantly check your website to ensure you are not missing any mind-blowing offers!