Villagers Trend - Return & Replacement Policy

Last Updated: May 11, 2026

At Villagers Trend, we are committed to providing a smooth, secure, and customer-friendly shopping experience.

If you are not completely satisfied with your purchase, you may request a return, replacement, or refund under the conditions mentioned below.

1. Eligibility for Returns

A product is eligible for return or replacement if:

You received a damaged, defective, or wrong product.
The product is missing accessories or parts mentioned in the description.
The delivered product differs in color, size, or design from what was ordered.

Important:
Products must be returned in unused condition with original packaging, labels, tags, and accessories intact.

2. Return Request Timeline

Apparel & Fashion Products: Return requests must be submitted within 7 days of delivery.
Jewellery & Custom Orders: Non-returnable unless a damaged or incorrect item is received.
Made-to-Order / Customized Products: Non-returnable except in cases of wrong or damaged delivery.

3. Return Process

Login to your Villagers Trend account.
Go to My Orders → Select Product → Refund Send.
Upload a clear unboxing video/Image showing the product condition at the time of opening.
Select your preferred refund method:
- Wallet Refund
- Offline Payment Refund
Once approved, our pickup partner will collect the product from your address.

4. Refund Options

Wallet Refund

Refund credited to the Villagers Trend Wallet can be used only for shopping on Villagers Trend.
Wallet balance cannot be transferred to a bank account or UPI.

Offline Payment Refund

Customers can receive refunds through:

Bank Account Transfer
UPI Transfer

Customers are responsible for providing accurate payment details to avoid delays or failed transactions.

Important:
Unboxing video submission is mandatory for verification and fraud prevention purposes.

5. Refund & Replacement Processing

Returned products will be inspected at our warehouse before approval.
Approved refunds are generally processed within 5–7 business days.
Replacement orders will be initiated based on product availability.
If pickup fails due to customer unavailability, the return request may be automatically cancelled.

6. Dispute Refund Request Policy

If a seller rejects a refund request within the 7-day return period and the customer is not satisfied with the rejection reason, the customer may reopen the dispute.

Re-Submission Timeline

Customers may re-submit a dispute refund request within 10 days from the product delivery date.

Marketplace Investigation

The Villagers Trend Marketplace Team will:

Review all evidence submitted by both buyer and seller.
Conduct additional investigation if required.
Take the final decision regarding refund, replacement, or rejection.

The final decision taken by the Marketplace Team shall be binding on both the customer and seller.

7. Non-Returnable Products

The following products are generally non-returnable unless damaged or incorrect:

Customized or altered products
Accessories, innerwear, and hygiene-related products
Products marked as “Final Sale” or “Non-returnable” on the product page

8. Return Shipping Charges

If the return reason is due to seller fault (wrong, damaged, or defective product), return shipping charges will be fully borne by Villagers Trend.
If the return is due to customer-related reasons (change of mind, wrong size selection, etc.), shipping and return charges may be deducted from the refund amount.

9. RTO (Return to Origin) Policy

If a customer refuses delivery or remains unavailable, the shipment may be marked as RTO (Return to Origin).
Applicable RTO charges may be deducted from the seller wallet as per marketplace policy.
Re-shipping can be arranged after payment of applicable re-shipping charges.