Villagers Trend - Return & Replacement Policy

Last Updated: Jun 16, 2026

At Villagers Trend, we are committed to providing a smooth, secure, and customer-friendly shopping experience. If you are not completely satisfied with your purchase, you may request a return, replacement, or refund subject to the terms mentioned below.

1. Eligibility for Return & Replacement

A product is eligible for return or replacement if:

You received a damaged, defective, or incorrect product.
The product is missing accessories or parts mentioned in the product description.
The delivered product differs significantly in size, color, or design from what was ordered.

Important:
Products must be returned in unused condition with original packaging, labels, tags, and accessories intact.

2. Return Request Timeline

All eligible return, replacement, or refund requests must be submitted within 7 days from the date of delivery.

Requests submitted after 7 days of delivery will not be accepted.

Non-Returnable Products

The following products are non-returnable unless received damaged, defective, or incorrect:

Customized or made-to-order products
Jewellery products
Innerwear, personal care, and hygiene-related products
Products marked as "Non-Returnable" or "Final Sale" on the product page

3. Return Process

Login to your Villagers Trend account.
Go to My Orders and select the product you wish to return.
Submit a return/refund request.
Upload clear product images and an unboxing video (if available) for verification.
Once approved, our pickup partner will collect the product from your address.

4. Refund Options

Wallet Refund

Refunds credited to the Villagers Trend Wallet can be used for future purchases on Villagers Trend.
Wallet balance cannot be transferred to a bank account or UPI.

Bank Account / UPI Refund

Customers may choose:

Bank Account Transfer
UPI Transfer

Customers are responsible for providing accurate payment details.

5. Refund & Replacement Processing

Returned products will be inspected after pickup.
Approved refunds are generally processed within 5–7 business days after successful inspection.
Replacement orders will be processed subject to product availability.
Replacement products are generally delivered within 5–7 business days after the returned product passes quality inspection and the replacement request is approved. Delivery timelines may vary depending on the customer's location and courier partner serviceability.
If pickup fails due to customer unavailability, the return request may be cancelled.

6. Return Shipping Charges

If the return is due to a wrong, damaged, defective, or incomplete product, return shipping charges will be borne by Villagers Trend.
For customer-related reasons such as incorrect size selection or change of mind, applicable shipping and return charges may be deducted from the refund amount.