Villagers Trend – Order Cancellation Policy

Last Updated: 12 May 2026

Welcome to Villagers Trend.
We are committed to providing a smooth, secure, and transparent shopping experience to our customers. Please read our Order Cancellation Policy carefully before placing an order.

1. Order Cancellation by Customer

Customers can request order cancellation under the following conditions:

Pending Orders

• If the order status is marked as Pending, customers can directly cancel the order from their Order History section.

After Order Confirmation

• Once the order has been Confirmed, customers cannot cancel the order from their account.
• In such cases, customers must contact the Villagers Trend Marketplace Team for cancellation assistance.

Customers can contact us through the following channels:

• Support Ticket
• Email Support
• WhatsApp Support

2. Cancellation Before Shipment

• Orders can be cancelled if they have not yet been shipped.
• A full refund will be provided for orders cancelled before dispatch.

3. Cancellation After Shipment

• Once an order has been shipped, it cannot be cancelled directly.
• Customers may refuse delivery or request a return after delivery according to our Return & Replacement Policy.

4. Non-Cancellable Orders

The following orders may not be eligible for cancellation:

• Customized or made-to-order products
• Personal care and hygiene products
• Products marked as “Non-Returnable” or “Non-Cancellable”
• Digital products or gift cards (if applicable)

5. Cancellation by Villagers Trend

Villagers Trend reserves the right to cancel any order under the following circumstances:

• Product unavailability
• Incorrect pricing or product information
• Payment failure or suspicious transactions
• Incomplete customer information
• Technical issues or unforeseen circumstances

In such cases, customers will be informed and eligible refunds will be processed accordingly.

6. Refund for Cancelled Orders

• Refunds for prepaid orders will be initiated to the original payment method.
• Refund processing may take 5–7 business days depending on the payment provider or bank.
• No charges will apply to Cash on Delivery (COD) orders cancelled before shipment.

7. Information Required for Cancellation Request

While requesting an order cancellation, customers may be required to provide:

• Order ID
• Registered mobile number or email address
• Reason for cancellation

8. Policy Updates

Villagers Trend reserves the right to update or modify this Cancellation Policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.